GENERAL INFORMATIONS

These General Conditions of Sale have as their object the purchase of TEXOLIQ® products remotely via the telematic network on the texoliq.com site. Each purchase transaction will be governed by the provisions of Legislative Decree 185/99, Legislative Decree. 206/05; the information aimed at the conclusion of the contract will be subject to art. 12 of the Legislative Decree. 70/03 and, as regards the protection of confidentiality, it will be subject to the legislation referred to in Legislative Decree 196/03.

CONCLUSIONE DEL CONTRATTCONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

The contracts for the sale of products on the texoliq.com site are considered concluded when the purchase order placed by the customer is received by the company and the latter accepts it. The company will promptly send the customer a receipt of the purchase order made by the customer. The customer, by electronically sending his purchase order, declares that he has read and accepted these general terms and conditions and undertakes to observe and respect them in his relations with the selling company.

TREATMENT OF PERSONAL DATA

The company pursuant to art. 13 of Legislative Decree 196/2003 informs that the personal and fiscal data acquired also verbally in reference to the commercial relationships established, provided directly by the interested parties, or otherwise acquired in the context of the company’s activity, will be processed in compliance with the aforementioned legislation , including the confidentiality obligations envisaged by these. In relation to the aforementioned, the rights referred to in Article 7 of Legislative Decree no. 196/2003.

OBLIGATIONS OF THE CUSTOMER

The Customer is required, before submitting their purchase order, to carefully read these general conditions of sale. The forwarding of the purchase order implies their full knowledge and acceptance. Finally, the Customer is required, once the online purchase procedure has been completed, to print and keep these general conditions of sale, already viewed and accepted during the contract conclusion phase.

DEFINITION OF THE ORDER

By sending the online order, the customer sends the seller a proposal to purchase the product and/or products included in the cart. When the customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale.

The seller will notify the Customer of the acceptance and confirmation of the order.

PURCHASE METHOD

The customer buys the product, the characteristics of which are illustrated online in the relative descriptive and technical sheets, at the price indicated therein plus the delivery costs specified on the site. Before submitting the purchase order, the unit cost of each selected product is summarized, together with the total cost in the event of the purchase of multiple products and the related delivery costs. Once the purchase order has been forwarded, the customer will receive an e-mail message from the seller certifying that the purchase order has been received and containing information relating to the main characteristics of the purchased good, a detailed indication of the price and costs. of delivery, applicable taxes and means of payment and containing a reference to the general conditions of the contract and to the information about the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site. Following the approval of the Decree Law of 4 July 2006 no. 223 “maneuver bis” Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which came into force on 12 August 2006, which reinstates the obligation to communicate the list of customers and suppliers in the event of an issue invoice, and of Law Decree 78 of May 31, 2010 converted into Law 122 of July 30, 2010, imposes the need to ask customers to communicate VAT NUMBER and TAX CODE in the appropriate fields on the site.

PAYMENT

The customer can make the payment due by choosing one of the following methods listed.

  • Payment by credit card: In the event that the consumer intends to pay by credit card, he can use the payment procedure with Stripe, suitable for ensuring the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is referred to the website www.stripe.com.
  • Payment with PayPal: In the event that the consumer intends to pay via PayPal, he can use the payment procedure with PayPal, suitable for ensuring the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is referred to the website www.paypal.com.

DELIVERY OF PRODUCTS

The purchased goods are delivered by courier to the address specified by the Customer when placing the online order. Any specific needs must be proposed by the customer to the seller. In the event of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender.

GUARANTEE OF CONFORMITY AND DEFECTIVE PRODUCTS

The seller is liable for any lack of conformity that occurs within two years of delivThe seller is liable for any lack of conformity that occurs within two years of delivery of the goods. For the purposes of this contract, it is assumed that consumer goods comply with the contract if, where relevant, the following circumstances coexist: a) they are suitable for the use for which goods of the same type are normally used; b) they conform to the description given by the seller and possess the qualities of the goods that the seller has presented to the consumer as a sample or model; c) present the usual quality and performance of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good and, where applicable, the public statements on the specific characteristics of the goods made in this regard by the seller, by the manufacturer or its agent or representative, in particular in advertising or on labeling; d) they are also suitable for the particular use desired by the consumer and which has been brought to the attention of the seller at the time of the conclusion of the contract and which the seller has also accepted for conclusive facts. The consumer loses all rights if he does not report the lack of conformity to the seller within two months from the date on which the defect was discovered. The report is not necessary if the seller has recognized the existence of the defect or has concealed it. In any case, unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance. In the event of a lack of conformity, the consumer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is not objectively impossible to satisfy or is excessively burdensome for the seller pursuant to art. 130, paragraph 4, of the Consumer Code. The request must be sent in writing, by registered letter with return receipt or by certified e-mail to the seller, who will indicate his willingness to proceed with the request, or the reasons that prevent him from doing so, within seven working days. from receipt. In the same communication, if the seller has accepted the consumer’s request, he must indicate the methods of shipment or return of the goods as well as the deadline for the return or replacement of the defective goods. If the repair and replacement are impossible or excessively expensive, or the seller has not repaired or replaced the goods within the period referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the consumer. , the latter may request, at his choice, an appropriate reduction in the price or the termination of the contract. In this case, the consumer must send his request to the seller, who will indicate his willingness to proceed with it, or the reasons that prevent him from doing so, within seven working days of receipt. In the same communication, where the seller has accepted the consumer’s request, he must indicate the proposed price reduction or the methods for returning the defective goods. In such cases it will be the consumer’s responsibility to indicate how to re-credit the sums previously paid to the seller.

RIGHT OF WITHDRAWAL

In any case, the Purchaser has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days, starting from the day of receipt of the purchased good.
In the event that the professional has not met the information obligations on the existence, methods and times for returning or withdrawing the asset in the event of exercising the right of withdrawal pursuant to art. 52 of the Consumer Code, the deadline for exercising the right of withdrawal is 90 (ninety) days and runs from the day of receipt of the goods by the consumer.
If the Buyer decides to exercise the right of withdrawal, he must notify the seller by registered letter with return receipt, or by e-mail to the e-mail [email protected], provided that such communications are confirmed by sending by registered mail with acknowledgment of receipt to the address within 48 (forty eight) hours.
For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased good, provided that it is within the same terms. The delivery date to the post office or forwarder will be valid between the parties.
The return of the goods must in any case take place at the latest within 30 (thirty) days from the date of receipt of the goods. In any case, in order to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.
The Buyer cannot exercise this right of withdrawal for contracts for the purchase of audiovisual products or sealed computer software, which have been opened by the same, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned. o risk to deteriorate or expire rapidly, from the supply of newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in the financial market rates that the professional is not able to control and in any other case provided for by art. 55 of the cod. cons.
The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier.
The Supplier will refund the entire amount paid by the Buyer free of charge within 30 (thirty) days of receipt of the notice of withdrawal.
With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.

METHOD FOR EXERCISING THE RIGHT OF WITHDRAWAL

The right of withdrawal is exercised by sending, within the aforementioned term, a written communication to the seller’s address by registered letter with acknowledgment of receipt.
If the goods have been delivered, the customer is required to return it to the seller within 15 (fifteen) working days from the date of delivery of the goods. The goods must be returned to the seller complete with every part and any accessory or instruction manual and all that was originally delivered to the customer, as well as packed in its original packaging. The returned product must be accompanied by a copy of the electronic receipt of the order. The costs of returning the goods to the seller are charged to the customer. If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, the seller is obliged to reimburse the sums paid by the customer. In particular, the seller will proceed free of charge to the transmission of the re-credit order relating to the cost of the goods shipped including shipping costs within 30 (thirty) days from the date on which it became aware of the customer’s exercise of the right of withdrawal. . This operation will be carried out by reimbursement where possible or by crediting the sum to the bank account indicated by the customer. The seller has the right to reject any product returned with methods other than those specified above, as well as products for which the return costs have not been fully paid by the customer, or the methods and times indicated for communication have not been respected. exercising the right of withdrawal.

EXPRESS TERMINATION CLAUSE

In the event of total or partial non-payment of the purchase price of the asset, the seller reserves the right to declare pursuant to and for the purposes of art. 1456 of the civil code terminated this contract by sending a written communication to the customer’s electronic address.

COMPLAINTS

For any complaints or clarifications, the customer must write to the e-mail address: [email protected]. The customer will be contacted for clarification within 7 (seven) working days from the request.

APPLICABLE LAW AND JURISDICTION

All disputes arising from this contract will be devolved to a conciliation attempt at the Mediation Body of the Chamber of Commerce and resolved according to the Conciliation Regulations adopted by the same.
If the Parties intend to appeal to the ordinary judicial authority, the competent court is that of the consumer’s place of residence or domicile of choice, mandatory pursuant to art. 33, paragraph 2, letter u) of the code cons.

REFERENCE

This contract is regulated by the Italian law.
19.2. Although not expressly provided herein, the provisions of law applicable to the relationships and cases provided for in this contract apply, and in particular art. 5 of the Rome Convention of 1980.
19.3 Pursuant to art. 60 cod. cons., the discipline contained in Part III, Title III, Chapter I cod. cons.